Customer Testimonials

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Google Feb 28, 2024

Excellent service! I had my qx60 maintance program completed at this dealership with oil change and tire rotation and the staff did an excellent job. It was fast and thorough. I also thought the video of the multi point inspection was very beneficial as it showed you the technicians overall assessment of your vehicle. They also clean your car inside and out which I appreciated so much. I would definitely come back to this dealership again!

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DealerRater Feb 27, 2024

I stopped in to take a test drive of the INFINITI QX50 the moment I walked in the dealership I was greeted with smiles and extremely impressed on how nice the dealership was. My test drive was with Alec and immediately I could see how knowledgeable he was explaining all the features of the car. Answered all my questions with a calm demeanor was polite pleasant and at know time did I feel pressure to buy the car. I was introduced to James and with a smile and wanted to make sure I was enjoying my experience. Marcin was outstanding ...

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Google Feb 24, 2024

I just recently bought 5 series BMW at this dealership. I am very satisfy with my purchase. The whole staff there was very helpful and nice. Isaiah did great job, showing the car and going thru the whole process of buying this car !! Managers Stan and Marcin where also nice and buying car with them was a pleasure. Thank you all and I highly recommend this place to everyone !!

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DealerRater Feb 18, 2024

John went above and beyond providing excellent customer service and responsive communication- answering all of our questions. He was polite, pleasant, and knowledgeable offering a pleasant experience which these days, can be hard to find.

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Google Feb 18, 2024

What AMAZING service! The entire dealership from the Upper Management (Mike Connolly and James Ryder) to the Service dept - each individual puts their heart in serving their clients! 🩵👏🏼

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Google Feb 17, 2024

Very reliable dealership and professional car service team. They do everything so the client is satisfied.

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DealerRater Feb 16, 2024

Out of state customer here and Joel made the process so easy. Great communication along with custom videos.

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Google Feb 16, 2024

Approaching the entrance, I was greeted by Chris F who was very friendly. With a specific car I had in mind, he was upfront and transparent about all details which made the entire process a breeze. Definitely the best part of my experience aside from getting a new car. Everyone else there was very personable as well, would definitely recommend.

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DealerRater Feb 13, 2024

Joel was a pleasure to work with and the next car purchase I make will be with him! Knowledgeable, kind and not pushy at all. Him and James were both exactly what you wish everyone was like in the car selling business. Can't thank them enough for their help.

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DealerRater Feb 12, 2024

Joel was wonderful to work with when purchasing my vehicle. He's a great guy who made everything very clear and understandable for me. If you're looking for someone to guide you through this process, Joel is your man.

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Google Feb 12, 2024

Had a great experience purchasing our new QX50. Everyone was helpfully with out being pushy. Alec and James made the entire process fast and easy. We look forward to servicing our care there for years to come. Very much recommend this dealership.

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DealerRater Feb 11, 2024

Sales Representative Ivan Bedolla was extremely helpful with the purchase of my new vehicle. From working with him via txt, email, by phone or in person, he made the process very easy and everything went quickly and smoothly. Thanks Ivan!

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Google Feb 8, 2024

Back in August 2023, I purchased a 2020 GT 500 Mustang. My sales person was Jeff Silverman. I have to say the whole experience couldn’t have gone better especially since I live in Colorado. Jeff was very accommodating. My son and his fiancé flew down there to pick up the car for me and Jeff was there at the airport to meet them. He was very personable and easy to communicate with during the whole process. Would highly recommend.

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Google Feb 7, 2024

You guys always take care of my vehicle great. Thanks again.

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Google Feb 6, 2024

INFINITI of Hoffman Estates was such a wonderful experience. Everyone we had contact with was polite, cheerful, professional and caring . We also had a wonderful sales consultant in Romino . He was so friendly and answered or got the answer to every question we asked of him . Just a really nice person . Thank you to everyone we encountered including all the support staff . It made buying a car much less stressful!

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Google Feb 6, 2024

INFINITI of Hoffman Estate was outstanding in purchasing our SUV. Romino was our Salesperson and he did an amazing job with an outstanding personality. He spent hours with us providing all information we needed during our visit. He then followed up with details the next day. What a great Saleperson and staff that I would recommend if anyone is in the need of a vehicle. My wife & I are very pleased with our purchase and with INFINITI of Hoffman Estates. We will definitely be back on our next purchase.

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Facebook Feb 6, 2024

INFINITI of Hoffman Estate was outstanding in purchasing our SUV. Romino was our Salesperson and he did an amazing job with an outstanding personality. He spent hours with us providing all information we needed during our visit. He then followed up with details the next day. What a great Saleperson and staff that I would recommend if anyone is in the need of a vehicle. My wife & I are very pleased with our purchase and with INFINITI of Hoffman Estates. We will definitely be back on our next purchase.

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Google Feb 6, 2024

Was a very great experience getting a car here especially with Juan helping me and my family out, will most definitely come again

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Google Jan 29, 2024

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Google Jan 29, 2024

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DealerRater Jan 27, 2024

he was courteous, thoughtful and knowledgeable, and seem to have customers best interest at heart with an element of kindness. That was awesome.

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DealerRater Jan 21, 2024

I’ve purchased at least 3-4 cars from Joel over the years and he was the most honest dealer I’ve worked with and he was 100% on top of the sales and service after on every single purchase. I highly recommend working with Joel

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Facebook Jan 16, 2024

Romino was very helpful and informative. I’m very happy with my purchase. Thank you!

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Google Jan 16, 2024

Great job! Very communicative!

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Facebook Jan 15, 2024

Romino went above and beyond! When I purchased my new vehicle. He was super helpful and knowledgeable. I always have a hard time at dealerships but he made it so easy and overall a great experience. I love my new INFINITI 🖤 Thanks Romino!!!

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DealerRater Jan 11, 2024

If you aren’t buying a car from Joel you’re buying from the wrong person. Joel is the best at what he does, we have bought 5 cars from Joel and would t use anyone else.

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Google Jan 9, 2024

Awesome and polite guy! Great experience throughout the purchase!

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Google Jan 9, 2024

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Facebook Jan 9, 2024

With my birthday approaching I wanted to test drive my dream suv the Lincoln Navigator reserve. Christian Fernandez was our sales guy, he was beyond helpful and made sure he was well informed about the vehicle and anything he wasn’t sure about he was honest and looked into It for us. We were a little hesitant on the purchase today but with the help of Christian and the team at INFINITI they helped us reach our goals and we were able to leave happy and with the keys in hand! Looking forward to the the car washes when the ...

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DealerRater Jan 9, 2024

Chris F. was our salesman, he did an outstanding job from start to finish. He was a down to earth salesman. He was very responsive and accommodating from start to finish. Our purchase was a surprise for our 16 year old daughter and he put the red bow on it and all! Thanks Chris, we appreciate you! Sharon S. And Family

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Facebook Jan 8, 2024

I had a great experience working with INFINITI of Hoffman Estates and Romino! He was very helpful and knowledgeable about my QX60 that I purchased! I will recommend anyone looking for a vehicle new or used ask for Romino!

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DealerRater Jan 7, 2024

I've bought multiple cars from Joel over the years. Every experience has been a pleasure! He goes over details and explains everything in advance, there's never any "surprises" like over dealerships have, at the end of the sale. His knowledge and professionalism are one-of-a-kind. My family and friends have also bought their cars from Joel. I will always use Joel for all my future cars. The dealership is also 1st class!!

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DealerRater Dec 30, 2023

My advisor, Joel, was remarkable! He eased the end to end process, took the time to be thorough and make the experience fun. I learned alot. I will refer my colleagues, friends and family in the New Year.

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Facebook Dec 29, 2023

Great experience at INFINITI of Hoffman Estates as always. Just purchased my second vehicle with Romino. Knowledge staff, and great deals!

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Google Dec 28, 2023

Good job! Christian.Fernandez. Thank you sir.

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DealerRater Dec 27, 2023

It was a pleasure doing business with INFINITI of Hoffman Estates and Joel Gappa. I called ahead and spoke with Joel, I informed him of the truck I seen online, told me to come test drive it and see if I like it. He pretty much made sure I left with the truck I wanted. From the test drive to me signing the last document, the whole experience was awesome.

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Google Dec 22, 2023

I am located in Texas and had been looking for a vehicle for months out here. I couldn't get people to call me back or I would make an appointment to go look at a car, then get down there and the vehicle had been sold and no one bothered to tell me. When searching for a vehicle the one I wanted popped up at this dealership. I was hesitant at first since it was out of state but as soon as inquired about the Vehicle Juan A. contacted me right away. He was very helpful. He sent a ...

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Google Dec 21, 2023

The people at INFINITI of Hoffman estates are as honest as they come. Edgar was transparent and thorough. Knowing I was buying the car out of state, he went the extra mile to inform me with everything he could using documentation and videos throughout every step of the process. It was easy to know I made the right choice, and it was the smoothest out-of-state car purchase I have ever had. Thank you again to my friend Edgar!

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Facebook Dec 15, 2023

Well, I finally made the leap. Juan is fantastic, anticipating my needs , reaching out with concerns I had also very patient with me. Thank you Infinity and team !

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Google Dec 15, 2023

I recently purchased a vehicle at this location and had a good experience overall. I worked with Alec and was pleased with the level of professionalism and customer service, especially with making this purchase from out of state. Shortly, after my purchase, I had an inquiry regarding vehicle registration. I was pleased with how this matter was handled by James and appreciative of the follow-up calls from Alec and Stan.

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Google Dec 13, 2023

I really appreciate the great customer service that I receive whenever I have repairs done to vehicle. Sebastian and Antoine are efficient and always explain what exactly is happening with my car.

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Google Dec 10, 2023

Amazing experience buying my new vehicle! Alec was extremely patient and answered all of my questions. I was buying my vehicle and having it shipped to Houston so it was a new thing for me and he was happy to explain things. I did not feel like I was dealing with a typical car salesman at all. I highly recommend this dealer and recommend asking for Alec even more!

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Google Dec 10, 2023

Edgar was great with helping us find a great car.

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Google Dec 10, 2023

Edgar was very friendly and helpful helping us find the right car

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DealerRater Dec 9, 2023

Edgar was friendly and helpful in finding us the right car in our price range.

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Google Dec 7, 2023

My experience at INFINITI of Hoffman Estates was great, especially working with Romino. He was kind, professional and extremely helpful. He made my entire experience easy and comfortable. I would highly recommend him to anyone purchasing a new car.

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Google Dec 6, 2023

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Google Dec 6, 2023

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Google Dec 6, 2023

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DealerRater Dec 5, 2023

I searched for a car over autotrader.com and found the perfect car, a 2017 Honda CR-V. I had never purchased a vehicle this way before. The service from INIFINITI of Hoffman Estates was exceptional. Joel sent several videos of the vehicle including the initially viewing and after the detailing. Joel even sent a photo of the vehicle on the transport leaving the parking lot. Marcin was extremely helpful as well. I am so thankful for my new vehicle and the service I received from this dealership.

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Facebook Dec 5, 2023

Great dealer, Juan Aranda help out a lot. I’m happy with my purchase!

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Facebook Dec 3, 2023

Great people great dealer definitely recommended special tanks for Kris Fernandez. He is very professional like his manager. Thank you guys.

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Google Nov 25, 2023

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Google Nov 25, 2023

If you’re looking for a New or Used car, Juan is the man to see at INFINITI of Hoffman Estates. He helped me get my mom her Dream Car! Great people, Great Service, and Great Inventory of vehicles!!! Go check them out asap!

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Facebook Nov 25, 2023

Really loved the great customer service here at INFINITI of Hoffman Estates. Bought my DREAM CAR!! 🎉🎉🎉🎉🎉

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Google Nov 22, 2023

Had a great experience with Rom and James. They were kind and patient and really negotiated with me to get a great deal. I would highly recommend.

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Google Nov 21, 2023

Top notch sales staff were very helpful. Very happy with my purchase.

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Google Nov 19, 2023

Its a great and speedy process.. Great man juan …meet this guy will help you out from anything.👍👍

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Facebook Nov 18, 2023

Edgar was so kind, knowledgeable, honest, and made the process so easy. Thank you!!

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Google Nov 14, 2023

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Google Nov 10, 2023

Great experience. Edgar was exceptional and very patient.

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DealerRater Nov 7, 2023

Edgar was a great guy he was informative and knowledgeable and I believe what he was saying, I’ll be back to get another car soon

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DealerRater Nov 7, 2023

Ramano, the salesman was super helpful and very informative. Will refer him to my family and friends in the near future!

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Google Nov 5, 2023

I bought a beautiful INFINITI from Edgar R. Super professional and helpful with the hard decision of this purchase!

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Google Nov 3, 2023

Service was excellent, top to bottom! Low pressure sales pitch and Alec was very accommodating. Highly recommend!

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Google Nov 3, 2023

When you get here, ask for Edgar Romano. He is the most knowledgeable honest hard work person in this place. He got me hooked up seamlessly in no time. Best experience I've ever had.

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Google Nov 3, 2023

We just bought a new car from this dealership and it was a fantastic experience from start to finish. Edgar Romano was a standout during our visit. His approachable demeanor and extensive knowledge about the vehicles on the lot made our decision-making process a breeze. During our test drive, Edgar was attentive and answered every question with patience and detail. Negotiations can be the most stressful part of buying a car, but Edgar worked tirelessly to ensure we received a deal that fit our budget, leaving us utterly satisfied with the outcome. A special mention is due to the finance ...

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DealerRater Nov 2, 2023

My thanks to Simon for helping me find the perfect used car… 2018 Nissan Murano. It has everything and then some of what I like in a car. Simon was very knowledgeable, kind, and attentive.

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DealerRater Oct 31, 2023

Joel is the height of professionalism! He was so helpful in buying my car. He kept me informed. He did everything with the intent of helping not trying to sell me something-that really mattered to me. I would highly recommend Joel and Marcin!!!

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Google Oct 29, 2023

Wonderful people I was in a rutt and INFINITI Hoffman hooked me up. Thanks guys Jim and Edgar are the stuff

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DealerRater Oct 28, 2023

Worked with me very well to obtain and manage my payments for something I wanted

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DealerRater Oct 28, 2023

Edgar was very amazing! He did what he had to do to help us, even coming in on his day off to make sure we solved our bump in the road.

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Google Oct 28, 2023

Had a great experience purchasing a car from Romino! Would recommend this dealership to everyone, great service

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DealerRater Oct 27, 2023

Sales person Chris Fernandez was very courteous and professional! Will recommend this dealership to family and friends.

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Google Oct 26, 2023

I just purchased a new car and from start to finish the process was smooth and the staff was outstanding. Big shout out to Jeff Silverman for being honest and making sure I was happy. Great job guys!

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DealerRater Oct 26, 2023

Great experience, Sebastian had the knowledge and make everything happen professionally. Thank you to all of you.

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Google Oct 22, 2023

Juan was great to deal with. Every step was straight forward with no surprises.

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Facebook Oct 22, 2023

Awesome experience with Edgar! Simple process. Loved the sneak peek video

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Google Oct 22, 2023

Had an excellent experience. Worked with Alec, who was very professional and articulate in explaining the process. James the manager was also very warm and welcoming. They have a great staff over here keep up the great work!

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Google Oct 22, 2023

Great buying experience, Chris Fernandez is probably the best salesman ever, you truly feel like he is working on your behalf and his whole interaction is very kind and family like. I will definitely be coming back for my future automobile.

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DealerRater Oct 22, 2023

Awesome experience with Edgar! Simple process, relatively quick in and out. Loved the sneak peek video

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Google Oct 21, 2023

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Google Oct 20, 2023

Had a great experience with Antoine in the service department. He went above and beyond to look at every option possible to help with cost options for the repairs on my son's car. Would highly recommend working with him over at Zeigler INFINITI Hoffman Estates!

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Google Oct 17, 2023

Quick turnaround for trading in and buying a new car. Worked with Simon, he was wonderful and made the whole process easy.

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Google Oct 15, 2023

I had a great experience with Edgar Romano at Ziegler, I wasn’t expecting to lease a vehicle today because I went in for routine service, but he made the process of leasing a brand new 2023 vehicle seamless. He was very professional, fun and transparent throughout the process, I will be going to him for all my vehicle purchasing needs in the future. I highly recommend, go see Edgar!

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Facebook Oct 15, 2023

great sale form start to finish

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DealerRater Oct 14, 2023

I had a great experience with Edgar Romano at Ziegler, I wasn’t expecting to lease a vehicle today because I went in for routine service, but he made the process of leasing a brand new 2023 vehicle seamless. He was very professional, fun and transparent throughout the process, I will be going to him for all my vehicle purchasing needs in the future. I highly recommend, go see Edgar!

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Google Oct 14, 2023

I live out of state so I contacted the dealership to verify the vehicle was still available. Everyone I dealt with was highly professional. I made the six hour trip to see the vehicle. The experience was worth the drive. This transaction was completely transparent. From test drive to keys in my hand took about 3 hours. I will keep INFINITI of Hoffman Estate in mind for future needs. Thank you Edgar and Stan for making this car buying experience one for the books!

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Google Oct 11, 2023

Simon made car shopping experience so easy for my son and I. Very knowledgeable and helpful. Thank you Simon for everything.

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Google Oct 11, 2023

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Facebook Oct 9, 2023

Romino and James, Thank you both for a wonderful car buying experience. This was not my first time buying a car, but it was the first time customer service was a top priority! As a longtime INFINITI customer, I felt respected and valued. I enjoyed ringing the bell! Keep us the great work!

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Google Oct 6, 2023

Chris did a great job. Very professional and easy to work with.

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DealerRater Oct 6, 2023

Edgar was straight forward and honest. Took me on a test ride that was more fitting to show off the cars as seats

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Facebook Oct 6, 2023

Edgar was straight forward and honest about things. Came back with a good price for us

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DealerRater Oct 3, 2023

The dealership is clean, organized and they make you feel comfortable and relaxed. They have a large inventory , with many different options to consider. I would recommend this dealership to anyone that is looking to get a good quality vehicle.

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DealerRater Oct 2, 2023

I had an amazing experience from the moment I stepped foot in the dealership. I didn't have an appointed but was greeted immediately with a warm smile and after I confirmed I was shopping for a new Vehicle, they called Alec and my wonderful car buying journey began. I felt so lucky to have randomly been assigned Alec as my advisor. We hit it off right away with his disarming, polite and friendly approach. I firmly believe I bought my new Q80 that day because of how Alec handled every detail making my experience ideal. He exemplifies all the ...

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DealerRater Oct 2, 2023

Joel is extremely knowledgeable and helpful. About the vehicles. We came in fairly close to closing one evening and we never felt rushed. We never felt pressured and everyone we dealt with at Infinity was upfront with costs/value.

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Google Sep 26, 2023

I was going around different dealerships looking at vehicles. Ziegler Infinity was definitely one of the best ones specially Juan Aranda. He greeted me as soon as I walked in, made me feel welcome. I told him I was just looking but he was willing to help anyways. Very patient and knowledgeable. Definitely going back and asking for JAUN.

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Google Sep 26, 2023

Juan aranda is a great salesperson i recommend going to him for all of your car buying needs

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Google Sep 26, 2023


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