Customer Testimonials
I was extremely happy working with salesman Christian Fernandez to purchase a car from the Hoffman Estates INFINITI dealership. He made the process personal, comfortable and fun too! I recommend making an appointment and coming prepared, because that way they were able to do it all in one trip - including my trade-in, which was very helpful to me. The finance person I worked with across the street was also very personable. I was impressed with the whole process from beginning to end! I strive for that in my business and saw that in the people I worked with there. ... Read More DealerRater - May 19, 2025
Dealerships is clean, organized, and friendly staff. There are many vehicles available to test drive.
Best service and unbeatable prices
I recently bought My first car from here and the team was wonderful Juan was really helpful with setting up the appointment to go see the car to the test drive and helping me find a good insurance for the car I’m really thankful I had people that actually cared and explained everything to me as I am a first time buyer James the manager really took his time to explain everything and made sure I understood everything about all the paperwork. Patrick was really funny and stood by my side as I went over my payments and important ... Read More Google - May 3, 2025
One of the best car buying experiences I’ve had. Worked with Patrick O’Day super awesome dude and a great guy to work with.
Antwon in Service is so informative and helpful. He is fantastic to work with. Joel, my sales guy was fantastic. So patient and knowledgeable. I have already referred a friend to him.
We purchased a vehicle from INFINITI of Hoffman Estates today. We called ahead and requested the vehicle be ready within the hour and they delivered! We were short on time and were in and out within an hour and a half. Highly recommended INFINITI of Hoffman Estates! We shopped around quite a bit before coming here and this was the best experience by far! Thank you for creating a repeat customer! And a BIG thank you for our wonderful experience!
I recommend this dealership for buying a car! They made it so easy and were all professional. No frills with them! Thanks to Chris Grissette and John Sygaco for great work!
Patrick helped me find the right vehicle for me! Thanks Patrick for making my experience with INFINITI a great one!!
Was treated like family from the second I walked in. Joel guided me step by step from finding the right car to helping me getting approved instantly. Will definitely come back to buy cars in the future at INFINITI Hoffman. Best customer service you can find out there!
I had a fantastic experience purchasing my new car thanks to the amazing team at [Dealership Name]! Joel, my salesperson, was incredibly helpful, knowledgeable, and patient throughout the entire process. He made sure I was comfortable every step of the way and took the time to answer all my questions without any pressure.
James, the sales manager, was also great to work with—transparent, fair, and really worked to make sure everything came together smoothly. The entire process was straightforward, and I truly felt like they had my best interests in mind.
Couldn’t be happier with my new vehicle ... Read More DealerRater - Apr 18, 2025
I had a fantastic experience purchasing my new car thanks to the amazing team at INFINITI at Hoffman! Joel, my salesperson, was incredibly helpful, knowledgeable, and patient throughout the entire process. He made sure I was comfortable every step of the way and took the time to answer all my questions without any pressure.
James, the sales manager, was also great to work with—transparent, fair, and really worked to make sure everything came together smoothly. The entire process was straightforward, and I truly felt like they had my best interests in mind.
Couldn’t be happier with my new ... Read More Google - Apr 18, 2025
Very easy and quick deal. They give good prices and work efficiently and will make you a good deal! My sales associate was Juan and he is one of the best and takes care of his clients!
Courteous and helpful. No pressure for anything. All the things you need when buying a vehicle.
Review for Michael (Mike) Carpintero,
I had the pleasure of working with Mike during my recent car purchase, and I couldn’t be more satisfied with the experience. From the moment I walked into the dealership, Mike was welcoming, attentive, and genuinely interested in helping me find the right vehicle.
He took the time to understand my needs and preferences, offering insightful advice without any pressure. His knowledge of the cars I was interested in was impressive, and he walked me through every feature in a way that made me feel confident in my decision.
What really stood out was ... Read More Google - Apr 5, 2025
Thank you to Antwan in service and the technician who worked on my Q50 last week. Great experience. I brought in my Q50 to repair some suspension components that another mechanic shop installed incorrectly. The quality of work and attention to detail was excellent. My car was returned to me cleaner than i have ever experienced after having it serviced. Also thank you to the parts department as well for being so helpful and responsive.
I had an outstanding experience at INFINITI Hoffman Estates dealership, thanks to Antwan Hicks. He handled my vehicle with Care and Precision, and provided incredible attention to detail. It’s not often you find someone meticulous, honest, and dedicated as Antwan. Whether your vehicle is new or old door, he listens, values your concerns, and provides the best possible service. He truly deserves recognition for his exceptional service! Thank you IM
First class operation. Beautiful facility with extremely pleasant employees that helped us through the entire process. Joel Gappa was a real please to work with. He will definitely get my first call on our next car purchase. Thanks again!
I live out of state and purchased a beautiful 2023 Dodge Charger. I worked with John SyGaco and he made this process seamless! I highly recommend Infinity of Hoffman and their team for all of your vehicle needs!
Patrick and Romino were both great to work with. Very knowledgeable and professional.
Dealing with Patrick O’Day here at INFINITI was excellent. Everything went smoothly and quickly. No problems with our trade in or haggling. Patrick defied car sales stereotypes by getting straight to the point and respecting our boundaries. He was very friendly and professional. He was also incredibly thorough and made sure everything was perfectly sorted out for us. I would highly recommend his services.
Patrick O’Day and the team, helped me and took very good care of me during my visit and I am very pleased with my purchase!
Patrick is an amazing salesperson! Very genuine. Chris was awesome as well. Great dealership, I would recommend this dealership to anyone. Very nice kind & knowledgeable people
Everyone from sales to finance was amazing! Best car buying experience I have ever had !
Outstanding customer service. Juan made the purchase of our Ariya ten out of ten. We were in and out, Thanks Juan!
Highly recommend this dealership. This was the best car buying experience I have had to date. The entire process was open and transparent and the sales person Patrick was direct and knowledgeable. The documentation was done extremely quickly and I was on my way. Best experience I have ever had.
Patrick and Romino were great at INFINITI of Hoffman Estates. They worked with me on a deal to get the car I wanted. I had some very specific needs with respect to options on a used car and they were helpful in assuring that they were met, which has been a challenge in this market!
Highly recommend working with Mo! He was great to work with. He made the process smooth sailing. Thank you guys for everything. Love our QX60 👍🏼
Chris and John provided the best car buying experience ever! Looking for a car for myself is one thing, but finding the perfect safe car at the right price for my college student is an entirely different level of emotion and stresss to find the perfect car.. well, they nailed it! Both Chris and John rocked every moment form the phone call for information about the car I was considering to the fair price and closing the deal and quick processing time of paperwork. They are truly a class act! I highly recommend INFINITI dealership and John and Chis!
Moe is one of the best people i have dealt with when it comes down to buying a car, when you usually go to dealerships its a headache and wanting to just leave, he made the transition smooth and was very honest, he made sure we were more then satisfied with everything and checked in with us 2 days after to make sure we were happy i cant recommend moe enough thank you moe!!
Mo is great! Highly recommend working with him!
Outstanding customer service We decided to buy the car with Infinity because the way Michael Carpintero approached us . We were planing to buy different car at different dealership but they gave us so cold customer service that my husband stop by your place and Michael did great impression on him. Thank to Michael and Chris and they directed manager we left with the new car Thank you again for outstanding customer service
Mo and James were great and look forward to working with them again on our next vehicle down the road. Thank you
John was a top tier professional when helping me get into a new set of wheels!
Mike was excellent and extremely professional and kind. He was very informative and patient. I was very happy with my experience and look forward to working with him again! Chris in finance was amazing also!
Thank you Patrick for making this stressful situation a positive experience❤️
Excellent service and sales team. Very happy with the purchase and service.
The staff and service is the best I've ever experienced. I know when I take my car in she is in good hands with Antwan. I will never go back to Berman.
I purchased a used vehicle from INFINITI of Hoffman Estates and was treated extremely well by everyone. Pat was outstanding during the purchase process. Pat was very professional and friendly. If you're in the market for a vehicle and want to be treated right....COME HERE!
Had an absolutely amazing experience today at INFINITI of Hoffman Estates. It was the easiest car buying experience of my life! I can’t recommend this store and the staff enough. My car was ready and waiting paperwork was ready we were in at 9 and left by 10:45
Had a very easy time dealing with Patrick Oday, the salesmen at infinity of Hoffman Estates. He was cool and easy to deal with, very laid back. I normally hate dealing with car salesmen, but Patricks cool. I could definately have beers with him.
I worked with Patrick on purchasing a Q50a and couldn’t be happier, definitely recommend this dealership if you’re looking for a great vehicle with great car salesman
I just got my infinity Q60 Authograph . I am very satisfied with their service. It is a place you want to purchase a vehicle from amazingly honest people. Special thanks for Patric O’Day.
Called in for Qx 60 Autograph, talked to the manger Chris and he was very helpful and professional. They had the vehicle I wanted and James the other manger, helped me get my wife our dream car. Thank you all for the help and Patrick the sales person, was great!
Exceptional experience. Quick, smooth, and painless.
I found the car I was looking for online and submitted for more information. I got an immediate reply from the sales manager and also from Patrick. No pressure, just follow up to my request. I called and arranged for a test drive. I met Patrick, did the test drive, worked out a deal with Patrick and his associates that we all felt good about, without any pressure or haggling, and I drove home in my new car that day. BTW: At the start of this process, I submitted for information on 3 other cars ... Read More Google - Dec 18, 2024
I reached out on a link, they immediately got back to me. I spoke with my sale person Patrick, he had the car I was looking at ready for ke to come see. Very friendly and funny group of guy. Patrick thank you for the car you sold me, I am very pleased with. You made this experience amazing. I highly recommend Patrick if anyone is searching for a vehicle.
Joel Gappa was amazing to work with from start to finish. He made the entire process easy and the service was top notch. I would highly recommend Joel to anyone and would for sure work with him again for future car purchases!
OMGosh!! I HIGHLY recommend INFINITY of Hoffman Estates!! Patrick was incredibly knowledgeable, helpful, and patient. Patrick, Steve, Stan and Romino went above and beyond. The entire team was friendly and helpful.I felt valued as a customer and extremely happy with the service I received. I love my new vehicle! I would definitely recommend them to anyone looking for a new vehicle.
OMGosh!!! I HIGHLY recommend INFINITI of Hoffman Estates to anyone that is looking for a vehicle. My recent car buying experience at INFINITI of Hoffman Estates was exceptional! Patrick was incredibly knowledgeable, helpful, and patient. Patrick, Steve, Stan, and Romino went above and beyond. The entire team was awesome. I felt genuinely valued as a customer. Thank you INFINITY of Hoffman Estates!!!
Joel was very helpful in securing the exact Q50 I was looking for and followed up securing the additional accessories I requested.
We found our Hyundai Palisade for the perfect price and Patrick O’Day sent a video of the car almost as soon as we expressed interest. We flew in to get it and they he was waiting for us with papers drawn. Overall an incredibly smooth experience. Patrick is nice, personable and helpful!! 10/10 recommend!
From start to finish, I always have a great experience. I use the Valet service and it is wonderful along with the integrity of my Service Advisor. I had a rip in my leather seat and it was repaired without flaw.
These guys are straight up 1st class concierge!!!! Stayed late so I could get there after work, let me take an extended ride and were easy to help business owners get financing. No games, delays, or junk. We will be back in 10 months to buy my wife her dream vehicle. Patrick O’day was our man and he showed us the bells and whistles of what we were looking for.
I had an exceptional experience working with Jesse at INFINITI of Hoffman Estates. From the moment I walked in, his professionalism and commitment to customer service were evident. What truly stood out was his extensive knowledge of the vehicles - he could answer every question in detail and helped me understand all the features and specifications.
What I appreciated most was how Jesse took the time to understand exactly what I was looking for and worked diligently to meet my needs. Instead of using high-pressure sales tactics, he focused on finding the right fit for me. He went above and ... Read More Google - Oct 23, 2024
I had telephoned the Hoffman Estates INFINITI Dealership on Saturday morning and spoke with Steve Serofino and requested a lease payment on a qQ50. While speaking with Mr Serofino he was very concerned on my vehicle needs. I had drove to the dealership about a hour later and Mr Serofino assigned salesman Joe Gappa to show us the vehicle. Joe Gappa explained the Q50 to us in full detail and made sure this was the right car for us. We spoke with Steve Serofino again who had worked a great lease payment for us. I was totally comfortable in this ... Read More Google - Oct 16, 2024
I want to give a big shout out to Hoffman Estates INFINITI. On October 12, 2024 I had telephone the mentioned INFINITI Dealership and had spoke with Steve Serofino about leasing a new Q50 INFINITI for my wife. Steve was very professional, courteous and knowledgeable. He was very concerned about meeting all my vehicle needs. After speaking with him for 20 minutes, I developed a trust in him and drove to the dealership. Once there, Steve had Joe Gappa show my wife and I the car we spoke about on the phone, which was a 2024 INFINITI Q50. Everyone at this dealership was very ... Read More DealerRater - Oct 15, 2024
Both Antwan and Sebastian provide excellent service in the service department. I’ll always take my INFINITI back there to work with them.
I truly had a good experience at Ziegler INFINITI in Hoffman Estates. I worked with Patrick O'Day and let me tell you he is a good person to talk to. He was helpful in he car buying process and was not pushy. If you want to talk cars speak to Patrick.
Antwan is the man! 10/10 service and communication, made dealing with my insurance easy!
I had such a great experience with INFINITI of Hoffman Estates when buying my new car. I worked with Michael and I was really impressed with the initiative that he took with personalizing the car buying experience for me. I live out of state and was in need of a new vehicle quickly after a total on my old vehicle. When I found their pre-owned Q60 online, I called first thing to see if it was available and to schedule a meeting. Michael went above and beyond thereafter by taking the vehicle out for a fresh car wash, creating a ... Read More Google - Oct 4, 2024
I recommend you to go Patric ;Very Professional in his work Job and puts his customers first taking care of them feeling welcome Toyota .
Joel was so helpful and friendly and also a great communicator! He made the buying process from out of town easy!
Awesome experience with Patrick O’Day. Highly recommended.
I bought an INFINITI QX80 from Joel Gappa. Joel was exceptional and a pleasure to work with. He really knows the car business and particularly INFINITI. He never once pressured me into a decision and made the buying experience very pleasant. Every person I encountered at Ziegler INFINITI of Hoffman estates was an absolute pleasure to work with. The manager even emptied out his QX80 so I could have a loaner vehicle while they prepared mine for delivery. I would highly recommend Joel and the entire crew at INFINITI of Hoffman Estates.
The whole vehicle buying/renting process will take you to another level if Joel Gappa is your salesman. He is just a phenomenal most experienced guy there who makes the stressful process of finding the right vehicle in the right color 🙂 so smooth, enjoyable and even fun. The whole team is exceptionally accommodating, knowledgeable and friendly. Everyone there makes you feel special by giving their undivided attention answering any questions and not pressuring into anything. Left happy with this beautiful INFINITI QX50S. Joel personally called me after a week from purchase to make sure I still enjoy my car. ... Read More Google - Sep 13, 2024
Patrick O'Day helped a great deal in my car buying process. He was fun to work with; an easygoing salesman. Transparency is what I felt all the way through the process I was working with Patrick. When I found the windshield washer fluid was low, he added it full for me by himself. I asked how much brake pads were left on the car; he pulled the complete service report for me right away. Besides Patrick, the Sales manager Steve Serafino was also easy to work with. When I asked on the phone if they have a Carfax report ... Read More Google - Sep 9, 2024
Wonderful experience with Christopher Grisette and Patrick O day .
We had a great experience at INFINITI of Hoffman Estates. The quality and dignity of the sales people was top notch. Christopher and James were great!!! They are definitely the Target to Walmart compared to other dealerships we experienced. I would recommend them to anyone.
Chris and James are a great team and get the job done that they needed to get done. Very personal and informative and customer friendly.
Joel and James were great to work with
I had the best experience at Zeigler INFINITI in Hoffman Estates! Mike, James, Matt & Stan took such great care of me and helped me through the stressful process of buying my first car. They made a very stressful decision, completely seamless. So happy with my experience!
Chris G., John, and James are the best salespeople I have ever dealt with! I bought an INFINITI from them, and they gave me the best deal. They are also great people who are willing to work with you.
Sebastian was wonderful to talk to excellent customer service and he is very knowledgeable in INFINITI vehicles.thank you for your help A+
Let me start by saying that car shopping can be stressful. That wasn’t the case with Ziegler’s INFINITI. My last two vehicles were both Mercedes. Ziegler’s Mercedes serviced my GLK back in 2023. Ray from service was super kind and extremely knowledgeable. I reached out to him when I desperately needed a new vehicle this past week. He referred me to a gentleman by the name of Jacob from Ziegler’s Mercedes. Jacob was kind, honest and promised that he would help me find the best car. He kept his word. He contacted Chris from Ziegler’s INFINITI, ... Read More Google - Aug 20, 2024
From day one Chris and the Guys at INFINITI of Hoffman Estates have taken care and looked out for me!!! They have a no haggle approach unlike some other car dealerships!!!
I Really Appreciate all they had to offer Us!! They Always followed up with me for longer than a week prior to us driving to them to purchase the vehicle!!! Their personal approach by sending a Video of the car and stating my full name at the beginning of the video was pretty Impressive!!! Overall these guys are Awesome!!! Special Thanks goes out to Christopher Grissette!!! This guy is ... Read More Google - Aug 16, 2024
Chris was very helpful and friendly! We had a wonderful experience!! Thanks for everything you did for our family!!
Great experience purchasing my beautiful new infinity! Thanks Patrick!
Chris and his team did a great job today. My parents got their car in just a couple of hours. We were very pleased.!! Highly recommend.!!!!!!
Very professional, friendly staff. Had a great experience purchasing a new car here. Patrick was a great salesman -- very kind, knowledgable, and not pushy. Would highly recommend
Chris was very professional and personable. Enjoyed working with him and Romino.
Had an excellent experience at INFINITI of Hoffman Estates- Ziegler Auto Group. Chris, James and the staff were friendly, professional, and made the entire car-buying process smooth. Thank you team!
Chris G and Romino did a great job assisting my wife and I on the purchase of our new QX60. The QX60 fits all our needs on cargo size, third row seating, quality, luxury features and value of purchase price. Chris was able to find the QX60 that met all our requests on features and model type. We will recommend Chris and the dealership to any our friends or family looking for an Infinity model vehicle.
Chris G was very nice and helpful with my new vehicle and made sure i feel welcomed to the INFINITI family. Additionally James was very accommodating and went above & beyond answering all my questions and making sure i leave the dealership happy. We'll be back soon for a second car.
Chris G was amazing. Definitely will be referring. Super patient and not pushy at all. Highly recommend Chris G.
Chris was very helpful and the process to purchase my new car was fast and smooth!
Alec and Mr O’Hara did a wonderful job getting me into my new QX60. I really appreciate the time and effort from both gentlemen. I felt as if I was family and not just a customer.
I recently purchased my first car and Patrick was such a pleasure to work with during this process. He was very attentive and helpful while also making it a fun experience! I appreciate all his efforts and communication throughout it all.
Chris Grissette was awesome,patient,kind and helped me get a new SUV. I appreciate him for taking his time to understand my needs and helping me get a safe vehicle for my family. Amazing experience!!!!
Excellent Service. I can't say enough good things about this dealership. No gimmicks. Straight forward. The sales manager, Financial manager and John were the best I have ever dealt with.
I had the pleasure of working with Patrick when I went in to buy my new Hyundai Elantra. He was one of the most down to earth and genuine salesman that I've ever met. He was very friendly and engaging with both my grandfather and myself. He made the process very easy by being upfront and honest about everything that he was doing. Stan in the finance department was also a very friendly person to work with. He was funny and engaging as well while we were handling paperwork. This is a great location to shop at!
Alec is phenomenal salesperson! I would recommend him to everyone!
Had a wonderful experience purchasing a new 2024 INFINITI QX 80. Our salesperson Alec Olney was wonderful! Patient, knowlegable, very experienced with the INFINITI products. I would hands down use Alec again in any of my future INFINITI purchases.
Stan and Patrick have the best customer service and very friendly HIGLY RECOMMEND to buy a car off of them .
I just bought an Infinity QX60, and I’ve got to give a huge shoutout to Joel Gappa for making it such a great experience. From the minute I walked into the dealership, Joel was friendly, knowledgeable, and super helpful.
He answered all my questions without making me feel rushed or pressured, which I really appreciated. He explained all the cool features of the QX60 and made sure I felt confident about my choice.
The Infinity QX60 is awesome – it's comfortable, spacious, and drives so smoothly. It's packed with tech that makes every drive enjoyable. I couldn't ... Read More DealerRater - Jun 4, 2024
Alec is the man. Thanks for your assistance helping my son find his new truck.
Very happy with our purchase of INFINITI QX60. Romino our sales rep was very helpful and knowledgable. Very easy to work with team. Strongly recommend this place.