Customer Testimonials
I bought an INFINITI QX80 from Joel Gappa. Joel was exceptional and a pleasure to work with. He really knows the car business and particularly INFINITI. He never once pressured me into a decision and made the buying experience very pleasant. Every person I encountered at Ziegler INFINITI of Hoffman estates was an absolute pleasure to work with. The manager even emptied out his QX80 so I could have a loaner vehicle while they prepared mine for delivery. I would highly recommend Joel and the entire crew at INFINITI of Hoffman Estates.
The whole vehicle buying/renting process will take you to another level if Joel Gappa is your salesman. He is just a phenomenal most experienced guy there who makes the stressful process of finding the right vehicle in the right color 🙂 so smooth, enjoyable and even fun. The whole team is exceptionally accommodating, knowledgeable and friendly. Everyone there makes you feel special by giving their undivided attention answering any questions and not pressuring into anything. Left happy with this beautiful INFINITI QX50S. Joel personally called me after a week from purchase to make sure I still enjoy my car. ...
Patrick O'Day helped a great deal in my car buying process. He was fun to work with; an easygoing salesman. Transparency is what I felt all the way through the process I was working with Patrick. When I found the windshield washer fluid was low, he added it full for me by himself. I asked how much brake pads were left on the car; he pulled the complete service report for me right away. Besides Patrick, the Sales manager Steve Serafino was also easy to work with. When I asked on the phone if they have a Carfax report ...
Wonderful experience with Christopher Grisette and Patrick O day .
We had a great experience at INFINITI of Hoffman Estates. The quality and dignity of the sales people was top notch. Christopher and James were great!!! They are definitely the Target to Walmart compared to other dealerships we experienced. I would recommend them to anyone.
Chris and James are a great team and get the job done that they needed to get done. Very personal and informative and customer friendly.
Joel and James were great to work with
I had the best experience at Zeigler INFINITI in Hoffman Estates! Mike, James, Matt & Stan took such great care of me and helped me through the stressful process of buying my first car. They made a very stressful decision, completely seamless. So happy with my experience!
Chris G., John, and James are the best salespeople I have ever dealt with! I bought an INFINITI from them, and they gave me the best deal. They are also great people who are willing to work with you.
Sebastian was wonderful to talk to excellent customer service and he is very knowledgeable in INFINITI vehicles.thank you for your help A+
Let me start by saying that car shopping can be stressful. That wasn’t the case with Ziegler’s INFINITI. My last two vehicles were both Mercedes. Ziegler’s Mercedes serviced my GLK back in 2023. Ray from service was super kind and extremely knowledgeable. I reached out to him when I desperately needed a new vehicle this past week. He referred me to a gentleman by the name of Jacob from Ziegler’s Mercedes. Jacob was kind, honest and promised that he would help me find the best car. He kept his word. He contacted Chris from Ziegler’s INFINITI, ...
From day one Chris and the Guys at INFINITI of Hoffman Estates have taken care and looked out for me!!! They have a no haggle approach unlike some other car dealerships!!! I Really Appreciate all they had to offer Us!! They Always followed up with me for longer than a week prior to us driving to them to purchase the vehicle!!! Their personal approach by sending a Video of the car and stating my full name at the beginning of the video was pretty Impressive!!! Overall these guys are Awesome!!! Special Thanks goes out to Christopher Grissette!!! This guy is ...
Chris was very helpful and friendly! We had a wonderful experience!! Thanks for everything you did for our family!!
Great experience purchasing my beautiful new infinity! Thanks Patrick!
Chris and his team did a great job today. My parents got their car in just a couple of hours. We were very pleased.!! Highly recommend.!!!!!!
Very professional, friendly staff. Had a great experience purchasing a new car here. Patrick was a great salesman -- very kind, knowledgable, and not pushy. Would highly recommend
Chris was very professional and personable. Enjoyed working with him and Romino.
Had an excellent experience at INFINITI of Hoffman Estates- Ziegler Auto Group. Chris, James and the staff were friendly, professional, and made the entire car-buying process smooth. Thank you team!
Chris G and Romino did a great job assisting my wife and I on the purchase of our new QX60. The QX60 fits all our needs on cargo size, third row seating, quality, luxury features and value of purchase price. Chris was able to find the QX60 that met all our requests on features and model type. We will recommend Chris and the dealership to any our friends or family looking for an Infinity model vehicle.
Chris G was very nice and helpful with my new vehicle and made sure i feel welcomed to the INFINITI family. Additionally James was very accommodating and went above & beyond answering all my questions and making sure i leave the dealership happy. We'll be back soon for a second car.
Chris G was amazing. Definitely will be referring. Super patient and not pushy at all. Highly recommend Chris G.
Chris was very helpful and the process to purchase my new car was fast and smooth!
Alec and Mr O’Hara did a wonderful job getting me into my new QX60. I really appreciate the time and effort from both gentlemen. I felt as if I was family and not just a customer.
I recently purchased my first car and Patrick was such a pleasure to work with during this process. He was very attentive and helpful while also making it a fun experience! I appreciate all his efforts and communication throughout it all.
Chris Grissette was awesome,patient,kind and helped me get a new SUV. I appreciate him for taking his time to understand my needs and helping me get a safe vehicle for my family. Amazing experience!!!!
Excellent Service. I can't say enough good things about this dealership. No gimmicks. Straight forward. The sales manager, Financial manager and John were the best I have ever dealt with.
I had the pleasure of working with Patrick when I went in to buy my new Hyundai Elantra. He was one of the most down to earth and genuine salesman that I've ever met. He was very friendly and engaging with both my grandfather and myself. He made the process very easy by being upfront and honest about everything that he was doing. Stan in the finance department was also a very friendly person to work with. He was funny and engaging as well while we were handling paperwork. This is a great location to shop at!
Alec is phenomenal salesperson! I would recommend him to everyone!
Had a wonderful experience purchasing a new 2024 INFINITI QX 80. Our salesperson Alec Olney was wonderful! Patient, knowlegable, very experienced with the INFINITI products. I would hands down use Alec again in any of my future INFINITI purchases.
Stan and Patrick have the best customer service and very friendly HIGLY RECOMMEND to buy a car off of them .
I just bought an Infinity QX60, and I’ve got to give a huge shoutout to Joel Gappa for making it such a great experience. From the minute I walked into the dealership, Joel was friendly, knowledgeable, and super helpful. He answered all my questions without making me feel rushed or pressured, which I really appreciated. He explained all the cool features of the QX60 and made sure I felt confident about my choice. The Infinity QX60 is awesome – it's comfortable, spacious, and drives so smoothly. It's packed with tech that makes every drive enjoyable. I couldn't ...
Alec is the man. Thanks for your assistance helping my son find his new truck.
Very happy with our purchase of INFINITI QX60. Romino our sales rep was very helpful and knowledgable. Very easy to work with team. Strongly recommend this place.
Amazing service department. They keep you informed every step of the way. They are efficient and very reasonable. Have been a loyal customer for 10 years.
John S. with INFINITI of Hoffman Estates was exceptional. He was efficient, patient, kind and knowledgeable. I was looking to buy from out of State and the awesome reviews of this dealership and John’s expertise and style put me completely at ease. Totally recommend John and Hoffman Estates!
INFINITI service and Antwan did an amazing job repairing my sunroof, setting me up with a loaner, detailing my vehicle and overall making what could be a stressful experience, a breeze! I'm very satisfied with the Hoffman Estates INFINITI dealership, as they've always gone above and beyond. Other dealerships laughed about providing a loaner for an insurance claim. Thank you for always providing a great experience!
John was amazing! He was so informative, efficient and patient with me. Zero sales gimmicks….thank goodness. I was searching from Washington State and he treated me like I was standing there in person. Fantastic experience.
Purchased my first family vehicle from INFINITI of Hoffman Estates. Patrick was extremely helpful and responded to my inquiry quickly. Within hours of the inquiry, the car was mine. Pat is easygoing and an easy person to talk to. The finance manager, Marcin, walked me through the process and was funny while doing it. Highly recommend INFINITI of Hoffman Estates!
Awesome service. Patrick was great.
Great experience. Great working with Patrick O’Day!
I recently worked with Pat O'Day on the sales side to purchase a used car for the dealership. Pat did an great job with communicating with me throughout the entire process. I was able to negotiate directly with Steve, the used car manager which was helpful. Once we agreed on terms, the big guy Stan did an great job leading me through the final paperwork and doing so quickly and painlessly. Overall a very car buying positive experience. Thank you to Pat and the team at INFINITI Hoffman Estates.
I had a wonderful experience and hope that my family and I will be customers for many years to come. The entire Team was very welcoming and went above and beyond to make sure that the entire process was handled with care and that we walked away beyond happy. I have to give special recognition to Antwain Hicks and Alec Olney. My journey with INFINITI of Hoffman Estates began when I brought my very old car in for service. I wanted to hold on to it for sentimental purposes; however, it was clearly near the end of its lifespan and ...
Joy ,happiness and satisfaction ✨️ is how I can describe my experience at INFINITY OF HOFFMAN ESTATES. Thank you so much to PATRICK ODAY💞who definitely make my experience the best ever ❤️ from my arrival to my departure with my new car .PATRICK and the team knew how to clarify all my questions .It was my birthday and the experience was just amazing. Thank you PATRICK and thank you to INFINITY OF HOFFMAN ESTATES. !!!!!!
Chris is a great guy to deal with. Straightforward and worked quickly to get me to the deal I was needing to get my purchase done. Highly recommend
My experience with INFINITI of Hoffman estate was awesome I was greeted at the door no sales pressure my sales Christian was awesome along with the rest of the staff at the dealership I will definitely recommend this dealership to friends and family looking for a vehicle
Inviting, honest, professional, friendly not pushy. My experience here was outstanding and far from the typical interaction that "car sales" brings to mind. I feel everyone I interacted with was more concerned about making me happy and satisfied with the sale and not just making money.
When I moved out of the area not too long ago, I was shocked to see that there were no INFINITI dealerships around me so getting work done was a challenge. So just this weekend, I decided to call the day of my commute back up north to get a simple synthetic oil + filter change done (with MPI). Dropped the car off and within an hour, I got a comprehensible multipoint inspection sheet, itemized next/recommended services, and a tread depth VIDEO sent to me since the service was complete — something new I think! So what gives this review 5 stars? ...
Antwan Hicks is the best service person. He will cater to your needs and provide options.
Alec is very responsive, honest and professional. He made our care buying experience very enjoyable. Alec also stuck with us after the sale.
Such a great experience with the INFINITI of HE service department! Courteous, fast and efficient! Plus they saved me some money. Thumbs up for sure! Will be back!
Very nice people and gets the job done! Will be back 🙂
Joel is fantastic to work with. He is well prepared, organized and also does detailed research when comparing vehicles (from other dealers, companies, etc.) to the vehicle he is presenting to us. Their pricing is very competitive and with the additional benefits, he does make a case for vehicle purchase. He also patiently goes over all key features of the new vehicle and sets you up, before you drive off their lot. A real pleasure to work with. From -- A Repeat Customer !!
We had a wonderful experience with Romino. He was extremely knowledgeable & took his time explaining the entire process. Thank you for all of your help!! AND*** getting my husband to finally dump the Audi.
Parts dept is wonderful. Very helpful and polite
This dealer is awesome, they take pride serius and go above and beyond to earn your bussines, Patrick was amazing and pleasant, I never felt pressure at any time, Stan is very nice too, I recomend this dealer.
Patrick was a great help in getting me in the right car at the right price! Thank you!
We bought a used Jaguar F Type from here about two weeks ago. Patrick was an amazing help, without being crazy pushy. Honestly the whole staff from the porters to the finance manager were truly helpful. Every question we had was addressed and we weren't there the whole day. When the final signing went in to after hours, I was really impressed that nobody rushed us out, and at least one person from each department waited for us to be done. Even after the deal was done nobody rushed us or chased us out, but instead chatted for a ...
My oil change went smoothly and I used a coupon to bring the oil change price down to a more reasonable $60 price for my Q70.
Awesome experience! Amazing and so easy to work with! Highly recommend! Patrick and Stan were great!!! Go see them for your next new car!
So many online Traders, was confused at first who to manage my investment with, was looking for the best till I saw a comment about this Lady Mrs. Sonia how she helped a man made good profit on forex Trading and i was amazed how happy he was on his comment so i contacted this Lady and invested with her believing, and she did made good profit and I was very happy to have met with her earlier, today I made my second withdrawal, I known this inappropriate but had to show how grateful I am to her if you ...
top sales experience and service. thanks Sebastian, Steve, and Stan. definitely will be coming back.
Worked with Sebastian in service and sales with Steve and Stan. Top experience highly recommend them for service or sales. Thanks again guys!
Worked with Sebastian in service and Stan in sales. Top experience highly recommend them for service or sales. Thanks again guys!
I want to thank Jeff Silverman and the crew for all their help throughout my purchase and long distant delivery. Jeff was involved with each step of the process and communicated with me daily. The Infinity Hoffman Estates dealership really did an awesome job in getting our purchase turned around so quickly and delivered to us in South East Ohio. Thanks again Jeff for all your help and professionalism……
Very good experience. I found a pre-owned vehicle at this dealership and inquired about it. My Clent Advisor/Salesperson who responded was Alec Olney. I grew up with my dad in the car business, and also am a professional salesperson as well, so I can appreciate this industry. From the start, Alec was very communicative. I live in Knoxville, TN, so was very skeptical and leery of driving 9 hours for a vehicle sight-unseen, but he quickly answered all my questions and when I asked for a few pictures of the truck that I was interested in, he actually texted me ...
Great service
Best experience I’ve ever had in an INFINITI dealership. If you’re looking for an A1 experience I heavily recommend Chris. Very direct, professional, and wasn’t here to force a buy. Your decision. Good sales presence. 10/10 would buy from here again
Sebastian and Antonio did amazing on servicing my vehicle . Appreciate you guys !
Joel, Stan & Steve were pleasures to work with and they made the purchase of my car one I’ll always remember. During a tornado 🌪️ storm, Steve made sure I felt completely comfortable and safe, providing me with details on what to do if we needed to find cover and where to go to stay completely safe. Joel still so knowledgeable, kind and not a pushy salesman's. CHECK THIS** Joel help me look into getting my student loans paid off. (Literally searching the computer on how I can apply for the forgiveness loan) REAL MVP!!! He’s an all ...
Excellent service! I had my qx60 maintance program completed at this dealership with oil change and tire rotation and the staff did an excellent job. It was fast and thorough. I also thought the video of the multi point inspection was very beneficial as it showed you the technicians overall assessment of your vehicle. They also clean your car inside and out which I appreciated so much. I would definitely come back to this dealership again!
I stopped in to take a test drive of the INFINITI QX50 the moment I walked in the dealership I was greeted with smiles and extremely impressed on how nice the dealership was. My test drive was with Alec and immediately I could see how knowledgeable he was explaining all the features of the car. Answered all my questions with a calm demeanor was polite pleasant and at know time did I feel pressure to buy the car. I was introduced to James and with a smile and wanted to make sure I was enjoying my experience. Marcin was outstanding ...
I just recently bought 5 series BMW at this dealership. I am very satisfy with my purchase. The whole staff there was very helpful and nice. Isaiah did great job, showing the car and going thru the whole process of buying this car !! Managers Stan and Marcin where also nice and buying car with them was a pleasure. Thank you all and I highly recommend this place to everyone !!
John went above and beyond providing excellent customer service and responsive communication- answering all of our questions. He was polite, pleasant, and knowledgeable offering a pleasant experience which these days, can be hard to find.
What AMAZING service! The entire dealership from the Upper Management (Mike Connolly and James Ryder) to the Service dept - each individual puts their heart in serving their clients! 🩵👏🏼
Very reliable dealership and professional car service team. They do everything so the client is satisfied.
Out of state customer here and Joel made the process so easy. Great communication along with custom videos.
Approaching the entrance, I was greeted by Chris F who was very friendly. With a specific car I had in mind, he was upfront and transparent about all details which made the entire process a breeze. Definitely the best part of my experience aside from getting a new car. Everyone else there was very personable as well, would definitely recommend.
Joel was a pleasure to work with and the next car purchase I make will be with him! Knowledgeable, kind and not pushy at all. Him and James were both exactly what you wish everyone was like in the car selling business. Can't thank them enough for their help.
Joel was wonderful to work with when purchasing my vehicle. He's a great guy who made everything very clear and understandable for me. If you're looking for someone to guide you through this process, Joel is your man.
Had a great experience purchasing our new QX50. Everyone was helpfully with out being pushy. Alec and James made the entire process fast and easy. We look forward to servicing our care there for years to come. Very much recommend this dealership.
Sales Representative Ivan Bedolla was extremely helpful with the purchase of my new vehicle. From working with him via txt, email, by phone or in person, he made the process very easy and everything went quickly and smoothly. Thanks Ivan!
Back in August 2023, I purchased a 2020 GT 500 Mustang. My sales person was Jeff Silverman. I have to say the whole experience couldn’t have gone better especially since I live in Colorado. Jeff was very accommodating. My son and his fiancé flew down there to pick up the car for me and Jeff was there at the airport to meet them. He was very personable and easy to communicate with during the whole process. Would highly recommend.
You guys always take care of my vehicle great. Thanks again.
INFINITI of Hoffman Estates was such a wonderful experience. Everyone we had contact with was polite, cheerful, professional and caring . We also had a wonderful sales consultant in Romino . He was so friendly and answered or got the answer to every question we asked of him . Just a really nice person . Thank you to everyone we encountered including all the support staff . It made buying a car much less stressful!
INFINITI of Hoffman Estate was outstanding in purchasing our SUV. Romino was our Salesperson and he did an amazing job with an outstanding personality. He spent hours with us providing all information we needed during our visit. He then followed up with details the next day. What a great Saleperson and staff that I would recommend if anyone is in the need of a vehicle. My wife & I are very pleased with our purchase and with INFINITI of Hoffman Estates. We will definitely be back on our next purchase.
INFINITI of Hoffman Estate was outstanding in purchasing our SUV. Romino was our Salesperson and he did an amazing job with an outstanding personality. He spent hours with us providing all information we needed during our visit. He then followed up with details the next day. What a great Saleperson and staff that I would recommend if anyone is in the need of a vehicle. My wife & I are very pleased with our purchase and with INFINITI of Hoffman Estates. We will definitely be back on our next purchase.
Was a very great experience getting a car here especially with Juan helping me and my family out, will most definitely come again
he was courteous, thoughtful and knowledgeable, and seem to have customers best interest at heart with an element of kindness. That was awesome.
I’ve purchased at least 3-4 cars from Joel over the years and he was the most honest dealer I’ve worked with and he was 100% on top of the sales and service after on every single purchase. I highly recommend working with Joel
Romino was very helpful and informative. I’m very happy with my purchase. Thank you!
Great job! Very communicative!
Romino went above and beyond! When I purchased my new vehicle. He was super helpful and knowledgeable. I always have a hard time at dealerships but he made it so easy and overall a great experience. I love my new INFINITI 🖤 Thanks Romino!!!
If you aren’t buying a car from Joel you’re buying from the wrong person. Joel is the best at what he does, we have bought 5 cars from Joel and would t use anyone else.
Chris F. was our salesman, he did an outstanding job from start to finish. He was a down to earth salesman. He was very responsive and accommodating from start to finish. Our purchase was a surprise for our 16 year old daughter and he put the red bow on it and all! Thanks Chris, we appreciate you! Sharon S. And Family
Awesome and polite guy! Great experience throughout the purchase!