Customer Testimonials
John & team at INFINITI of Hoffman Estates were so kind and patient with me. I had no vehicle to get there they scheduled for a uber to pick me up. They delivered excellent service and I am beyond happy with my newly purchased vehicle. I recommend John! Thank you so much !
Joel Gappa was incredible to work with and his professionalism and attention to detail are what set him apart! Class act and incredibly knowledgeable! Rich Gannon
I cannot speak highly enough about my experience with INFINITI of Hoffman Estates. What really stood out was their transparency, consistent communication, and completely no-pressure approach—it made the entire process feel easy and trustworthy from start to finish.
Joel, Romino, and the entire sales and management team went above and beyond. They took the time to answer every question and ensured no detail was overlooked.
The decision to pivot to the INFINITI QX80 turned out to be perfect for my family. Whether commuting to work, heading to sporting events, or going on camping adventures, it has been the ideal ... Read More Google - May 31, 2026
John was extremely helpful throughout the entire car buying process. The experience was simple and stress free! Thanks John!
The service was excellent, John made purchasing a car a genuinely pleasurable experience through his patience. It was a painless experience that was completed with precision and efficiency.
I want to thank Antwan in Service for the Exceptional experience he gave me while getting my Q50 back on the road. I was treated extremely well with a luxury loaner while mine was being repaired, while he sent me updates and pics of their progress
I have also worked with Sebastian in Service and he is also a very knowledgeable advisor and car-guy!
I wish to thank Victor and Enoch in parts, as they are always very knowledgeable and are awesome to deal with when ordering and obtaining parts!!
My daughter recently sold a car with the help of ... Read More Google - May 21, 2026
Excellent car shopping experience. Joel very knowledgeable about the car, very friendly, prepared for our meeting and patient with all our requests! The buying part went very smooth and was rather quick. Thank you so much Joel for your excellent service! We are so very pleased with our purchase
I can't say enough good things about my experience with INFINITI Hoffman Estates. John, Abdul and Taylor were so amazingly helpful and we're just as excited about my new car as I was! I will recommend them to everyone I know, and their professionalism and integrity are 5 star !! Thank you so much gentlemen
The team at INFINITI Hoffman Estates truly elevated the service experience for my 2015 QX80 by utilizing their comprehensive video inspection tool. Being able to see exactly what the technician saw under the hood and chassis provided a level of transparency that is often missing in automotive care. The video was clear and professional, with the technician walking me through the condition of key components like the brakes and suspension. This visual proof not only built immense trust but also allowed me to make informed decisions about my vehicle's maintenance without any guesswork, ensuring my QX80 remains in peak condition.
... Read More Google - May 6, 2026
I had an amazing experience here. The service advisor, Sebastian Pyznar was incredibly honest and straightforward, which I truly appreciated. He made the entire repair process easy and completely stress‑free from start to finish. This was hands down the best service I’ve ever received from anyone in service or repair shops.
Everyone here was awesome to work with. Juan, James, Chris and Taylor. Thank you for all your help and excellent customer service! They truly care about their customers. Would recommend here to everyone who’s in the market for a new vehicle.
Joel Gappa was excellent. So was Chris. highly Recommend. The most efficient car buying experience I have ever had and I have owned many cars.
Buying a used car was easy when we went to INFINITI at hoffman estate. They are very accomodating and answered all our questions. John Sygaco was able to get us a good deal with their partner bank. I would recommend this dealership either bnew or used cars!
We had a great experience at the Hoffman Estates INFINITI dealership. The process was smooth, honest, and stress-free. Mark Kucera was knowledgeable, patient, and never pushy. He took the time to understand what we wanted and helped us find the right car within our budget. Everything was explained clearly and we’d highly recommend this dealership and would definitely go back.
I had a wonder experience with my sales representative Mark Kucera. He is wonderful to work with, knowledgeable about the inventory, and found exactly what I was looking for. It took me 3 visits to the dealership to get the deal done but at no point was he pushy or dismissive, he did exactly what a good salesmen is supposed to do and he listened. This is exactly why I choose to work with him and I would recommend anyone to do the same in the future. The finance manager Taylor was also straight forward and easy to work with but ... Read More Google - Mar 18, 2026
I had a great experience. Mark Kucera was my sales consultant, he made my trade-in transition smooth and easy. The finance manger Taylor was great to work with as well. Even the GM was able to help with a few odds and ends. Overall great team, highly recommend.
I have unfortunately had horrible customer service experience with INFINITI but as far as the dealership in Hoffman estates it's been complete opposite. My car has a lot of issues but Sebastian Pyznar and David Kalasa has always helped me out right away. They have been extremely helpful and cannot thank them enough. Thank you for being supportive and for assisting. You guys are the best. God bless
My experience with Eli was awesome his energy and expertise was like no other salesman I can just say take a chance you won’t regret it I’ll be back in the future .
I had a great experience purchasing my vehicle from this dealership. From start to finish, the process was smooth and stress-free.
A big thank you to Juan Aranda (salesman) for guiding me through every step. He was professional, knowledgeable, and made sure all my questions were answered. I never felt pressured, and he truly worked to make sure I was comfortable with my decision.
I also appreciate Chris Grissette( BDC Manager)for stepping in and ensuring everything was handled efficiently. Their teamwork made the entire buying process easy and enjoyable.
Highly recommend working with them if you’re in the ... Read More Google - Mar 2, 2026
John Sygaco is a topnotch sales rep. He found me the exact car I wanted. He was awesome through the entire process. He was very knowledgeable and answered all of my silly questions. I highly recommend INFINITI of Hoffman Estates. Everyone who we worked with was excellent. I did not feel pressured and was not bombarded with calls and text messages.
Our sales consultant Mark Kucera saved this deal for us. He was extremely down to earth and easy to talk too. He was honest and upfront which has not been our experience at other dealerships. We were at the dealership a long time but Mark helped make the time go by fast. We were a little frustrated with the final steps during the paperwork, but because of Mark and his approach to the sale we ended up getting the deal we wanted. Should the Sales Manager and the Finance Manager give a little more attention to each deal this rating ... Read More Google - Mar 1, 2026
Very happy with Juan, our salesman. Went above and beyond to find the exact car I wanted. No tricks, no gimmicks, no shady additions when it came time to sign the papers. Ended up buying not one car, but two! Thank you Juan. We will definitely recommend you and INFINITI of Hoffman Estates.
When my old car was no longer safe to drive, John helped get me into a beautiful, comfortable and safe SUV quickly, professionally and efficiently. I highly recommend the INFINITI of Hoffman Estates for your next vehicle!
Walked into the dealership and worked with Juan Aranda for our sales rep. Throughout the process, he was informative, patient and very forthcoming. There were no hard sales techniques being used. Juan was the reason we made the purchase the same day. Juan made sure to follow up with us on his next day back at work. Overall, this was a great experience and service provided. Juan and the service manager helped with setting up a service appointment, scheduled the pickup and drop off of our new car with providing a loaner. The staff and members of their management team ... Read More Google - Feb 14, 2026
An amazing group of people. Wonderful to deal with, great communication with details. My need for an ideal car for my family was met. Their service is outstanding by far. Kudos to John S. Also, the guy with French last name, and Taylor L. in Finance Dept. Can’t forget as well, they have the kindest porter. These people were not pretentious yet their cars are so luxurious. I was highly impressed. High caliber people here! I am so happy to have given them my business. 5 stars indeed👍. Thanks much!!!
It was a quick and smooth transaction. John is very responsive and listen to our priorities when we bought the 4runner today. We did everything online and when we arrived at the showroom, the car is ready. All we need to do is test drive, sign the papers and pay our dp. The place is clean and free snacks and SB coffee 😬
I had a wonderful experience with Elijah. The shop was professional and welcoming and knowledgeable. Thank you Elijah!
The young man Elijah was a pleasure and made our day a once in a life time. That young man knows his job! Great! Job!
I had the best car buying experience EVER with Elijah. Younger guy, but he definitely knows his stuff. I'd recommend him to everybody. The rest of the staff was amazing g as well, from Romino the Sales Manager to Chris the BDC manager to Taylor in finance.
Had a great experience with (sales) Eli and (service) Antwan and excited to take my new Nissan! It was a very helpful and seamless experience.
really fantastic experience working with Elijah picked up a QX 80 and had fun at the same time
Mark Kucera is knowledgeable, provided excellent service,
The best car buying experience EVER after 25 years! Please see Elijah (Eli) Struchen for your next purchase. Not pushy whatsoever!! Genuinely customer-based and was so happy to help, whether we purchased from him or not. He was whole-heartily such a great human being. Now for some amazing adventures in our new Yukon!!
Highly recommend INFINITI of Hoffman Estates. Very happy with my beautiful 2026 QX60! Love all the features and specific thanks to the team and my sales person Juan. Very happy with their service.
Sebastian in the service department was great! He went above and beyond with short notice to get a new battery in my car as well as fixing my key fob and made everything quick and easy. Great dealership to work with.
I had a very good experience at INFINITI of Hoffman Estates. From the moment I walked in, the entire staff took the time to truly listen to my needs and wants. My sales rep, Mark Kucera, was amazing — he was patient, never pushy, and super accommodating to my kids, which meant a lot to me.
Mark and his manager both did everything they could to make sure I was happy with the deal, and I truly appreciated that.
Taylor in finance was also wonderful — he was extremely patient and took the time to explain everything clearly so I fully understood ... Read More Google - Jan 20, 2026
Just sold my RAV4 here and had a really good experience. They offered me the best price out of three dealerships, and the process was quick and easy. Mark was great to work with—friendly, straightforward, and made the whole thing stress-free.
Honestly I’m so happy; never thought I’d end up buying a car and if you guys wanna go here, well you have to meet Mark Kucera, he helped us out like family and with my crazy kids, he made our transaction so easy and great that I went home and slept like a baby. Thank you so much to all the infinity team who helped us out so much!!! You guys truly rock n roll and know how to ease your customers!! HUGE THANK YOU!!!
Great dealership! Offered top dollar for my trade car, no pushing no rushing! Very happy with my deal! Thanks!
Worked with John, provided great service. Whole team was excellent
Great work staff I appreciate the sales team specially the sale man Jaun great attitude and great customer service.thanks
Sebastian Pyznar is a very proffessional and helpfull. Thank You for that. Everything gets smooth and easy with your help. Barbara.
I recently purchased a new QX60 from INFINITI of Hoffman Estates, and the entire experience was outstanding from start to finish.
Mark Kucera, our salesperson, was exceptional. From the moment we walked in, he set the tone for a smooth, stress-free experience. He took the time to understand exactly what we were looking for, walked us through every feature, and made sure we felt confident and informed at each step. His patience, professionalism, and genuine care made the entire process painless. Mark truly went above and beyond, he’s a major reason this experience was so memorable.
James Ryder, the ... Read More Google - Dec 4, 2025
I just purchased a 2025 QX60 from INFINITI of Hoffman Estates, and the experience was excellent. I’ve been an INFINITI owner for 30 years; this is my 10th INFINITI, so I’ve worked with several dealerships over the years. Hoffman Estates truly earned my return business.
Antwan (Service) has taken care of me for years…he is the BEST!!! He was the one who guided me to the sales team when I mentioned I was ready for another vehicle.
I worked with Joel (Sales), Romino (Sales Manager), and James (General Sales Manager) and once we were all connected, everything moved smoothly. ... Read More Google - Nov 26, 2025
My friend bought a car from you guys and they love the vehicle
I didn’t end up purchasing a car from INFINITI of Hoffman Estates, but I still wanted to leave a review because my experience was so positive. Chris, as well as the staff were very pleasant, professional, and knowledgeable. They took the time to answer all my questions without being pushy or trying to pressure me into a sale. It was a refreshing and comfortable experience — I’d definitely recommend checking them out if you’re in the market for a car.
Thank you to Joel and James and the entire sales staff at INFINITI of Hoffman Estates. I have been looking for a clean Hybrid SUV for a year and they helped get me into a low mileage 2025 Honda CR-V. Exactly what I've been searching for! A+
This is by far thr best car buying experience we ever had after owing several vehicles at our household. Joel has provided all the information I need after I contacted him and he also sent the car video to show us the condition of car before we made a trip to his office. Offer options but Not pushing us buying additional services, Things are clear explained and take time to make sure we understand them. Overall, best car purchasing experience we have. Thank you Joel!
From the first moment we contacted Joel, he was beyond professional and well prepared. Customer service was clearly a #1 priority for Joel and it showed. This was hands-down the easiest and the most pleasant car purchasing experience we've ever experienced. His manager, James, also made it super easy for us to close the deal. Joel even called us the next business day to make sure we did not have any issues or additional questions. Operational Excellence through and through. Thank you Joel and James - we will be back for our next vehicle!
Buying a car can be stressful. Working with Joel and James and Taylor at Hoffman Estates infinity was a breath of fresh air. No high pressure tactics, just honesty, professionalism and good people.
Thank you to Juan Aranda for making it a fast and easy process. Ask for Juan!
If I could give 10 stars I absolutely would!! Miquel my sales man was so helpful, patient, and professional.Mr Shakeel the sales manager was extremely helpful and resilient. As a 1099 contractor with challenging credit SHAKEEL definitely put in the work to find a bank willing to work with me. After a few days of discouragement I RECEIVED THE CALL BACK!!I would HIGHLY RECOMMEND!!! Absolutely Amazing team here!!!
Great sales department
The service department was fantastic. They took care of us after our car broke down while we were visiting from Georgia. Excellent Service!!!
Exceptional service that exceeded my expectations.
Juan did a fantastic job of assisting me with getting the vehicle I wanted at a price I wanted to pay. He was very pleasant and patient with me though the whole process. Also, Infinity of Hoffman Estates was very professional and a pleasure to work with. I recommend both Juan and Infinity of Hoffman Estates if you are in the market for a new or used vehicle. Roger
Everyone was really knowledgeable and patient at this dealer. Shakeel, Juan, and Taylor were phenomenal. I unfortunately totaled my car so they sent an uber to come and get me from my home to complete my purchase. Very thankful to have worked with this team after a scary moment. I'd highly recommend anyone who is considering a new purchase to stop in and see how they can help. Thank you all again!
This dealership is by far the best I’ve ever dealt with. They are professional, transparent and are willing to do what it takes to make a deal. Our salesperson, Juan, was so helpful. He helped set up the app and the phone for apple car-play and we did not leave without him making sure we knew everything about the new vehicle. I would definitely buy from them again. Top notch all the way through!!
ABSOLUTELY AWESOME DEALERSHIP TO WORK WITH !! Five stars aren’t enough ! Joel, Chris James, Taylor & All the managers are awesome guys to work with ! I will definitely recommend them. They have earned a loyal customer in me ! Thank You guys for everything ! I LOVE MY NEW 2026 QX80 AUTOGRAPH !
I had a really good experience buying my new car here. The team gave me a nice discount, and Joel, my salesperson, was helpful and easy to work with. Overall, I’m very satisfied. Good service, and I’d recommend them.
Met with Juan, Chris, Shkeel, Mark they helped me buy a Q50 hybrid with no stress highly recommended.
Great service Juan works a great deal will be coming back again because his great feel for customer it's be a good fit (until he said he is a cubs fan)
Great customer service, timely response and very friendly team. Shakeel and Chris were very helpful to get the best possible deal available.
Great service all around and my experience was exceptional.
Great experience! Everyone was very helpful and friendly, especially Miguel and Juan. I love my new car! Would recommend this place 100%
Thank you to the people at INFINITI OF Hoffman estates for helping me buy my dream car. John was the best!
It was so nice and relaxing to work with the team. Everyone was very professional and down to earth. I was able to get the exact car I wanted at a very good price.
Each step of the purchase process was a pleasure infused venture. Every member of the team I encountered were passionate and proud of their store and of the vehicles within. Definitely a unique vehicle purchase experience and one I will do again when the need arises as well as recommending INFINITI of Hoffman Estates to my friends and relatives in the interim.
Extremely happy with the professional staff, especially John. They made buying a car out of state seamless.
Had a fantastic service appointment with this dealership. Antwan was Great on getting the procedure done quickly and professional. Highly recommend this dealership especially for service.
We were a little nervous buying a car sight unseen from out of state, but everyone at INFINITI of Hoffman Estates walked us through. They sent photos and videos. They sorted out all the costs. Registration - again as a first time out of state buyer we didn't know - but they had the answers. And they even set us up with a shipper to make sure it arrived safe and sound.
Good service!
I always have a fantastic experience at Infinity Hoffman Estates. From the moment I walk in, the team is professional, knowledgeable and genuinely eager to help. Antwan makes the process smooth and stress-free. It’s rare to find a service this attentive and reliable- highly recommended!
I just purchased a car from Mike and had a great experience! I was greeted with a smile and so much professionalism! If your in the market for a car Mike is your guy!
John is incredible. He just sold me my second car in my favorite color.
My aunt recently bought a car for me from Ali. He was really cool and I enjoyed talking to him about my life goals. Ali was very helpful with making the best decision. Great ambiance and he offered us some cool snacks. You are in great hands with Ali. Thanks again for everything!
The best customer services you can ever run into they really care about their customers and will definitely take care of you. i was nervous because it was my first time but they made my experience excellent will be recommending people to come here asap I will be returning to get another car for my son everything was 10 out of 10 I left happy thank you to Joe and managers and staff 😊
Great service department, see Sebastian when you arrive. Very knowledgeable and he keeps you informed with vehicles progress throughout the repair.
They helped me finance a vehicle when nobody else would, super easy to work with & made every moment enjoyable. I loved working w Shakeel & Juan. I will definitely be coming back. 🫶🏽
Amazing service enjoyed every second in the dealership
Antwan was the best.
Juan was extremely helpful and catering to my budget. He made sure all questions I asked were answered and did his best to make my experience efficient, painless and enjoyable
Juan, is great salesman and professional! He got me my dream car for the price I wanted! Highly recommend!
I was extremely happy working with salesman Christian Fernandez to purchase a car from the Hoffman Estates INFINITI dealership. He made the process personal, comfortable and fun too! I recommend making an appointment and coming prepared, because that way they were able to do it all in one trip - including my trade-in, which was very helpful to me. The finance person I worked with across the street was also very personable. I was impressed with the whole process from beginning to end! I strive for that in my business and saw that in the people I worked with there. ... Read More DealerRater - May 19, 2025
Dealerships is clean, organized, and friendly staff. There are many vehicles available to test drive.
Best service and unbeatable prices
I recently bought My first car from here and the team was wonderful Juan was really helpful with setting up the appointment to go see the car to the test drive and helping me find a good insurance for the car I’m really thankful I had people that actually cared and explained everything to me as I am a first time buyer James the manager really took his time to explain everything and made sure I understood everything about all the paperwork. Patrick was really funny and stood by my side as I went over my payments and important ... Read More Google - May 3, 2025
One of the best car buying experiences I’ve had. Worked with Patrick O’Day super awesome dude and a great guy to work with.
Antwon in Service is so informative and helpful. He is fantastic to work with. Joel, my sales guy was fantastic. So patient and knowledgeable. I have already referred a friend to him.
We purchased a vehicle from INFINITI of Hoffman Estates today. We called ahead and requested the vehicle be ready within the hour and they delivered! We were short on time and were in and out within an hour and a half. Highly recommended INFINITI of Hoffman Estates! We shopped around quite a bit before coming here and this was the best experience by far! Thank you for creating a repeat customer! And a BIG thank you for our wonderful experience!
I recommend this dealership for buying a car! They made it so easy and were all professional. No frills with them! Thanks to Chris Grissette and John Sygaco for great work!
Patrick helped me find the right vehicle for me! Thanks Patrick for making my experience with INFINITI a great one!!
Was treated like family from the second I walked in. Joel guided me step by step from finding the right car to helping me getting approved instantly. Will definitely come back to buy cars in the future at INFINITI Hoffman. Best customer service you can find out there!
I had a fantastic experience purchasing my new car thanks to the amazing team at INFINITI at Hoffman! Joel, my salesperson, was incredibly helpful, knowledgeable, and patient throughout the entire process. He made sure I was comfortable every step of the way and took the time to answer all my questions without any pressure.
James, the sales manager, was also great to work with—transparent, fair, and really worked to make sure everything came together smoothly. The entire process was straightforward, and I truly felt like they had my best interests in mind.
Couldn’t be happier with my new ... Read More Google - Apr 17, 2025