Customer Testimonials
I purchased a used vehicle from INFINITI of Hoffman Estates and was treated extremely well by everyone. Pat was outstanding during the purchase process. Pat was very professional and friendly. If you're in the market for a vehicle and want to be treated right....COME HERE!
Had an absolutely amazing experience today at INFINITI of Hoffman Estates. It was the easiest car buying experience of my life! I can’t recommend this store and the staff enough. My car was ready and waiting paperwork was ready we were in at 9 and left by 10:45
Had a very easy time dealing with Patrick Oday, the salesmen at infinity of Hoffman Estates. He was cool and easy to deal with, very laid back. I normally hate dealing with car salesmen, but Patricks cool. I could definately have beers with him.
I worked with Patrick on purchasing a Q50a and couldn’t be happier, definitely recommend this dealership if you’re looking for a great vehicle with great car salesman
I just got my infinity Q60 Authograph . I am very satisfied with their service. It is a place you want to purchase a vehicle from amazingly honest people. Special thanks for Patric O’Day.
Called in for Qx 60 Autograph, talked to the manger Chris and he was very helpful and professional. They had the vehicle I wanted and James the other manger, helped me get my wife our dream car. Thank you all for the help and Patrick the sales person, was great!
Exceptional experience. Quick, smooth, and painless. I found the car I was looking for online and submitted for more information. I got an immediate reply from the sales manager and also from Patrick. No pressure, just follow up to my request. I called and arranged for a test drive. I met Patrick, did the test drive, worked out a deal with Patrick and his associates that we all felt good about, without any pressure or haggling, and I drove home in my new car that day. BTW: At the start of this process, I submitted for information on 3 other cars ...
I reached out on a link, they immediately got back to me. I spoke with my sale person Patrick, he had the car I was looking at ready for ke to come see. Very friendly and funny group of guy. Patrick thank you for the car you sold me, I am very pleased with. You made this experience amazing. I highly recommend Patrick if anyone is searching for a vehicle.
Joel Gappa was amazing to work with from start to finish. He made the entire process easy and the service was top notch. I would highly recommend Joel to anyone and would for sure work with him again for future car purchases!
OMGosh!! I HIGHLY recommend INFINITY of Hoffman Estates!! Patrick was incredibly knowledgeable, helpful, and patient. Patrick, Steve, Stan and Romino went above and beyond. The entire team was friendly and helpful.I felt valued as a customer and extremely happy with the service I received. I love my new vehicle! I would definitely recommend them to anyone looking for a new vehicle.
OMGosh!!! I HIGHLY recommend INFINITI of Hoffman Estates to anyone that is looking for a vehicle. My recent car buying experience at INFINITI of Hoffman Estates was exceptional! Patrick was incredibly knowledgeable, helpful, and patient. Patrick, Steve, Stan, and Romino went above and beyond. The entire team was awesome. I felt genuinely valued as a customer. Thank you INFINITY of Hoffman Estates!!!
Joel was very helpful in securing the exact Q50 I was looking for and followed up securing the additional accessories I requested.
We found our Hyundai Palisade for the perfect price and Patrick O’Day sent a video of the car almost as soon as we expressed interest. We flew in to get it and they he was waiting for us with papers drawn. Overall an incredibly smooth experience. Patrick is nice, personable and helpful!! 10/10 recommend!
From start to finish, I always have a great experience. I use the Valet service and it is wonderful along with the integrity of my Service Advisor. I had a rip in my leather seat and it was repaired without flaw.
These guys are straight up 1st class concierge!!!! Stayed late so I could get there after work, let me take an extended ride and were easy to help business owners get financing. No games, delays, or junk. We will be back in 10 months to buy my wife her dream vehicle. Patrick O’day was our man and he showed us the bells and whistles of what we were looking for.
I had an exceptional experience working with Jesse at INFINITI of Hoffman Estates. From the moment I walked in, his professionalism and commitment to customer service were evident. What truly stood out was his extensive knowledge of the vehicles - he could answer every question in detail and helped me understand all the features and specifications. What I appreciated most was how Jesse took the time to understand exactly what I was looking for and worked diligently to meet my needs. Instead of using high-pressure sales tactics, he focused on finding the right fit for me. He went above and ...
I had telephoned the Hoffman Estates INFINITI Dealership on Saturday morning and spoke with Steve Serofino and requested a lease payment on a qQ50. While speaking with Mr Serofino he was very concerned on my vehicle needs. I had drove to the dealership about a hour later and Mr Serofino assigned salesman Joe Gappa to show us the vehicle. Joe Gappa explained the Q50 to us in full detail and made sure this was the right car for us. We spoke with Steve Serofino again who had worked a great lease payment for us. I was totally comfortable in this ...
I want to give a big shout out to Hoffman Estates INFINITI. On October 12, 2024 I had telephone the mentioned INFINITI Dealership and had spoke with Steve Serofino about leasing a new Q50 INFINITI for my wife. Steve was very professional, courteous and knowledgeable. He was very concerned about meeting all my vehicle needs. After speaking with him for 20 minutes, I developed a trust in him and drove to the dealership. Once there, Steve had Joe Gappa show my wife and I the car we spoke about on the phone, which was a 2024 INFINITI Q50. Everyone at this dealership was very ...
Both Antwan and Sebastian provide excellent service in the service department. I’ll always take my INFINITI back there to work with them.
I truly had a good experience at Ziegler INFINITI in Hoffman Estates. I worked with Patrick O'Day and let me tell you he is a good person to talk to. He was helpful in he car buying process and was not pushy. If you want to talk cars speak to Patrick.
Antwan is the man! 10/10 service and communication, made dealing with my insurance easy!
I had such a great experience with INFINITI of Hoffman Estates when buying my new car. I worked with Michael and I was really impressed with the initiative that he took with personalizing the car buying experience for me. I live out of state and was in need of a new vehicle quickly after a total on my old vehicle. When I found their pre-owned Q60 online, I called first thing to see if it was available and to schedule a meeting. Michael went above and beyond thereafter by taking the vehicle out for a fresh car wash, creating a ...
Got my first car QX60 Patrick is the best salesman! I had an excellent experience with him , want to look for a car ask for Patrick Oday 👏🏼🫡
I recommend you to go Patric ;Very Professional in his work Job and puts his customers first taking care of them feeling welcome Toyota .
Joel was so helpful and friendly and also a great communicator! He made the buying process from out of town easy!
Awesome experience with Patrick O’Day. Highly recommended.
I bought an INFINITI QX80 from Joel Gappa. Joel was exceptional and a pleasure to work with. He really knows the car business and particularly INFINITI. He never once pressured me into a decision and made the buying experience very pleasant. Every person I encountered at Ziegler INFINITI of Hoffman estates was an absolute pleasure to work with. The manager even emptied out his QX80 so I could have a loaner vehicle while they prepared mine for delivery. I would highly recommend Joel and the entire crew at INFINITI of Hoffman Estates.
The whole vehicle buying/renting process will take you to another level if Joel Gappa is your salesman. He is just a phenomenal most experienced guy there who makes the stressful process of finding the right vehicle in the right color 🙂 so smooth, enjoyable and even fun. The whole team is exceptionally accommodating, knowledgeable and friendly. Everyone there makes you feel special by giving their undivided attention answering any questions and not pressuring into anything. Left happy with this beautiful INFINITI QX50S. Joel personally called me after a week from purchase to make sure I still enjoy my car. ...
Patrick O'Day helped a great deal in my car buying process. He was fun to work with; an easygoing salesman. Transparency is what I felt all the way through the process I was working with Patrick. When I found the windshield washer fluid was low, he added it full for me by himself. I asked how much brake pads were left on the car; he pulled the complete service report for me right away. Besides Patrick, the Sales manager Steve Serafino was also easy to work with. When I asked on the phone if they have a Carfax report ...
Wonderful experience with Christopher Grisette and Patrick O day .
We had a great experience at INFINITI of Hoffman Estates. The quality and dignity of the sales people was top notch. Christopher and James were great!!! They are definitely the Target to Walmart compared to other dealerships we experienced. I would recommend them to anyone.
Chris and James are a great team and get the job done that they needed to get done. Very personal and informative and customer friendly.
Joel and James were great to work with
I had the best experience at Zeigler INFINITI in Hoffman Estates! Mike, James, Matt & Stan took such great care of me and helped me through the stressful process of buying my first car. They made a very stressful decision, completely seamless. So happy with my experience!
Chris G., John, and James are the best salespeople I have ever dealt with! I bought an INFINITI from them, and they gave me the best deal. They are also great people who are willing to work with you.
Sebastian was wonderful to talk to excellent customer service and he is very knowledgeable in INFINITI vehicles.thank you for your help A+
Let me start by saying that car shopping can be stressful. That wasn’t the case with Ziegler’s INFINITI. My last two vehicles were both Mercedes. Ziegler’s Mercedes serviced my GLK back in 2023. Ray from service was super kind and extremely knowledgeable. I reached out to him when I desperately needed a new vehicle this past week. He referred me to a gentleman by the name of Jacob from Ziegler’s Mercedes. Jacob was kind, honest and promised that he would help me find the best car. He kept his word. He contacted Chris from Ziegler’s INFINITI, ...
From day one Chris and the Guys at INFINITI of Hoffman Estates have taken care and looked out for me!!! They have a no haggle approach unlike some other car dealerships!!! I Really Appreciate all they had to offer Us!! They Always followed up with me for longer than a week prior to us driving to them to purchase the vehicle!!! Their personal approach by sending a Video of the car and stating my full name at the beginning of the video was pretty Impressive!!! Overall these guys are Awesome!!! Special Thanks goes out to Christopher Grissette!!! This guy is ...
Chris was very helpful and friendly! We had a wonderful experience!! Thanks for everything you did for our family!!
Great experience purchasing my beautiful new infinity! Thanks Patrick!
Chris and his team did a great job today. My parents got their car in just a couple of hours. We were very pleased.!! Highly recommend.!!!!!!
Very professional, friendly staff. Had a great experience purchasing a new car here. Patrick was a great salesman -- very kind, knowledgable, and not pushy. Would highly recommend
Chris was very professional and personable. Enjoyed working with him and Romino.
Had an excellent experience at INFINITI of Hoffman Estates- Ziegler Auto Group. Chris, James and the staff were friendly, professional, and made the entire car-buying process smooth. Thank you team!
Chris G and Romino did a great job assisting my wife and I on the purchase of our new QX60. The QX60 fits all our needs on cargo size, third row seating, quality, luxury features and value of purchase price. Chris was able to find the QX60 that met all our requests on features and model type. We will recommend Chris and the dealership to any our friends or family looking for an Infinity model vehicle.
Chris G was very nice and helpful with my new vehicle and made sure i feel welcomed to the INFINITI family. Additionally James was very accommodating and went above & beyond answering all my questions and making sure i leave the dealership happy. We'll be back soon for a second car.
Chris G was amazing. Definitely will be referring. Super patient and not pushy at all. Highly recommend Chris G.
Chris was very helpful and the process to purchase my new car was fast and smooth!
Alec and Mr O’Hara did a wonderful job getting me into my new QX60. I really appreciate the time and effort from both gentlemen. I felt as if I was family and not just a customer.
I recently purchased my first car and Patrick was such a pleasure to work with during this process. He was very attentive and helpful while also making it a fun experience! I appreciate all his efforts and communication throughout it all.
Chris Grissette was awesome,patient,kind and helped me get a new SUV. I appreciate him for taking his time to understand my needs and helping me get a safe vehicle for my family. Amazing experience!!!!
Excellent Service. I can't say enough good things about this dealership. No gimmicks. Straight forward. The sales manager, Financial manager and John were the best I have ever dealt with.
I had the pleasure of working with Patrick when I went in to buy my new Hyundai Elantra. He was one of the most down to earth and genuine salesman that I've ever met. He was very friendly and engaging with both my grandfather and myself. He made the process very easy by being upfront and honest about everything that he was doing. Stan in the finance department was also a very friendly person to work with. He was funny and engaging as well while we were handling paperwork. This is a great location to shop at!
Alec is phenomenal salesperson! I would recommend him to everyone!
Had a wonderful experience purchasing a new 2024 INFINITI QX 80. Our salesperson Alec Olney was wonderful! Patient, knowlegable, very experienced with the INFINITI products. I would hands down use Alec again in any of my future INFINITI purchases.
Stan and Patrick have the best customer service and very friendly HIGLY RECOMMEND to buy a car off of them .
I just bought an Infinity QX60, and I’ve got to give a huge shoutout to Joel Gappa for making it such a great experience. From the minute I walked into the dealership, Joel was friendly, knowledgeable, and super helpful. He answered all my questions without making me feel rushed or pressured, which I really appreciated. He explained all the cool features of the QX60 and made sure I felt confident about my choice. The Infinity QX60 is awesome – it's comfortable, spacious, and drives so smoothly. It's packed with tech that makes every drive enjoyable. I couldn't ...
Alec is the man. Thanks for your assistance helping my son find his new truck.
Very happy with our purchase of INFINITI QX60. Romino our sales rep was very helpful and knowledgable. Very easy to work with team. Strongly recommend this place.
Amazing service department. They keep you informed every step of the way. They are efficient and very reasonable. Have been a loyal customer for 10 years.
John S. with INFINITI of Hoffman Estates was exceptional. He was efficient, patient, kind and knowledgeable. I was looking to buy from out of State and the awesome reviews of this dealership and John’s expertise and style put me completely at ease. Totally recommend John and Hoffman Estates!
INFINITI service and Antwan did an amazing job repairing my sunroof, setting me up with a loaner, detailing my vehicle and overall making what could be a stressful experience, a breeze! I'm very satisfied with the Hoffman Estates INFINITI dealership, as they've always gone above and beyond. Other dealerships laughed about providing a loaner for an insurance claim. Thank you for always providing a great experience!
John was amazing! He was so informative, efficient and patient with me. Zero sales gimmicks….thank goodness. I was searching from Washington State and he treated me like I was standing there in person. Fantastic experience.
Purchased my first family vehicle from INFINITI of Hoffman Estates. Patrick was extremely helpful and responded to my inquiry quickly. Within hours of the inquiry, the car was mine. Pat is easygoing and an easy person to talk to. The finance manager, Marcin, walked me through the process and was funny while doing it. Highly recommend INFINITI of Hoffman Estates!
Awesome service. Patrick was great.
Great experience. Great working with Patrick O’Day!
I recently worked with Pat O'Day on the sales side to purchase a used car for the dealership. Pat did an great job with communicating with me throughout the entire process. I was able to negotiate directly with Steve, the used car manager which was helpful. Once we agreed on terms, the big guy Stan did an great job leading me through the final paperwork and doing so quickly and painlessly. Overall a very car buying positive experience. Thank you to Pat and the team at INFINITI Hoffman Estates.
I had a wonderful experience and hope that my family and I will be customers for many years to come. The entire Team was very welcoming and went above and beyond to make sure that the entire process was handled with care and that we walked away beyond happy. I have to give special recognition to Antwain Hicks and Alec Olney. My journey with INFINITI of Hoffman Estates began when I brought my very old car in for service. I wanted to hold on to it for sentimental purposes; however, it was clearly near the end of its lifespan and ...
Joy ,happiness and satisfaction ✨️ is how I can describe my experience at INFINITY OF HOFFMAN ESTATES. Thank you so much to PATRICK ODAY💞who definitely make my experience the best ever ❤️ from my arrival to my departure with my new car .PATRICK and the team knew how to clarify all my questions .It was my birthday and the experience was just amazing. Thank you PATRICK and thank you to INFINITY OF HOFFMAN ESTATES. !!!!!!
Chris is a great guy to deal with. Straightforward and worked quickly to get me to the deal I was needing to get my purchase done. Highly recommend
My experience with INFINITI of Hoffman estate was awesome I was greeted at the door no sales pressure my sales Christian was awesome along with the rest of the staff at the dealership I will definitely recommend this dealership to friends and family looking for a vehicle
Inviting, honest, professional, friendly not pushy. My experience here was outstanding and far from the typical interaction that "car sales" brings to mind. I feel everyone I interacted with was more concerned about making me happy and satisfied with the sale and not just making money.
When I moved out of the area not too long ago, I was shocked to see that there were no INFINITI dealerships around me so getting work done was a challenge. So just this weekend, I decided to call the day of my commute back up north to get a simple synthetic oil + filter change done (with MPI). Dropped the car off and within an hour, I got a comprehensible multipoint inspection sheet, itemized next/recommended services, and a tread depth VIDEO sent to me since the service was complete — something new I think! So what gives this review 5 stars? ...
Antwan Hicks is the best service person. He will cater to your needs and provide options.
Alec is very responsive, honest and professional. He made our care buying experience very enjoyable. Alec also stuck with us after the sale.
Such a great experience with the INFINITI of HE service department! Courteous, fast and efficient! Plus they saved me some money. Thumbs up for sure! Will be back!
Very nice people and gets the job done! Will be back 🙂
Joel is fantastic to work with. He is well prepared, organized and also does detailed research when comparing vehicles (from other dealers, companies, etc.) to the vehicle he is presenting to us. Their pricing is very competitive and with the additional benefits, he does make a case for vehicle purchase. He also patiently goes over all key features of the new vehicle and sets you up, before you drive off their lot. A real pleasure to work with. From -- A Repeat Customer !!
We had a wonderful experience with Romino. He was extremely knowledgeable & took his time explaining the entire process. Thank you for all of your help!! AND*** getting my husband to finally dump the Audi.
Parts dept is wonderful. Very helpful and polite
This dealer is awesome, they take pride serius and go above and beyond to earn your bussines, Patrick was amazing and pleasant, I never felt pressure at any time, Stan is very nice too, I recomend this dealer.
Patrick was a great help in getting me in the right car at the right price! Thank you!
We bought a used Jaguar F Type from here about two weeks ago. Patrick was an amazing help, without being crazy pushy. Honestly the whole staff from the porters to the finance manager were truly helpful. Every question we had was addressed and we weren't there the whole day. When the final signing went in to after hours, I was really impressed that nobody rushed us out, and at least one person from each department waited for us to be done. Even after the deal was done nobody rushed us or chased us out, but instead chatted for a ...
My oil change went smoothly and I used a coupon to bring the oil change price down to a more reasonable $60 price for my Q70.
Awesome experience! Amazing and so easy to work with! Highly recommend! Patrick and Stan were great!!! Go see them for your next new car!
So many online Traders, was confused at first who to manage my investment with, was looking for the best till I saw a comment about this Lady Mrs. Sonia how she helped a man made good profit on forex Trading and i was amazed how happy he was on his comment so i contacted this Lady and invested with her believing, and she did made good profit and I was very happy to have met with her earlier, today I made my second withdrawal, I known this inappropriate but had to show how grateful I am to her if you ...
top sales experience and service. thanks Sebastian, Steve, and Stan. definitely will be coming back.
Worked with Sebastian in service and sales with Steve and Stan. Top experience highly recommend them for service or sales. Thanks again guys!
Worked with Sebastian in service and Stan in sales. Top experience highly recommend them for service or sales. Thanks again guys!
I want to thank Jeff Silverman and the crew for all their help throughout my purchase and long distant delivery. Jeff was involved with each step of the process and communicated with me daily. The Infinity Hoffman Estates dealership really did an awesome job in getting our purchase turned around so quickly and delivered to us in South East Ohio. Thanks again Jeff for all your help and professionalism……
Very good experience. I found a pre-owned vehicle at this dealership and inquired about it. My Clent Advisor/Salesperson who responded was Alec Olney. I grew up with my dad in the car business, and also am a professional salesperson as well, so I can appreciate this industry. From the start, Alec was very communicative. I live in Knoxville, TN, so was very skeptical and leery of driving 9 hours for a vehicle sight-unseen, but he quickly answered all my questions and when I asked for a few pictures of the truck that I was interested in, he actually texted me ...
Great service
Best experience I’ve ever had in an INFINITI dealership. If you’re looking for an A1 experience I heavily recommend Chris. Very direct, professional, and wasn’t here to force a buy. Your decision. Good sales presence. 10/10 would buy from here again
Joel, Stan & Steve were pleasures to work with and they made the purchase of my car one I’ll always remember. During a tornado 🌪️ storm, Steve made sure I felt completely comfortable and safe, providing me with details on what to do if we needed to find cover and where to go to stay completely safe. Joel still so knowledgeable, kind and not a pushy salesman's. CHECK THIS** Joel help me look into getting my student loans paid off. (Literally searching the computer on how I can apply for the forgiveness loan) REAL MVP!!! He’s an all ...
Excellent service! I had my qx60 maintance program completed at this dealership with oil change and tire rotation and the staff did an excellent job. It was fast and thorough. I also thought the video of the multi point inspection was very beneficial as it showed you the technicians overall assessment of your vehicle. They also clean your car inside and out which I appreciated so much. I would definitely come back to this dealership again!